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Support HubBased at our head office at Keele University, the Operations Manager will play a crucial role in maintaining the smooth running of The Supply Register’s day-to–day operations. This is a new opportunity and will ensure that internal processes and reporting and systems are accurate, compliant and efficient.
This is a hands-on role requiring strong coordination, analytical and organisation skills, overseeing business operations from payroll and invoicing to data reporting, client submissions and office management.
Roles & Responsibilities:
1. Reporting & Data Management
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Own and manage Power BI reporting — ensuring all dashboards and performance reports are accurate, up to date and issued on time.
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Produce and issue monthly client and internal reports, responding promptly to inbound report queries.
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Collate, analyse and interpret inbound client data (spend, usage and workforce data) to support service insights and framework reporting.
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Maintain and update all agency PSL lists and associated reporting documentation.
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Submit spend data and required returns to external frameworks (CPC, CCS and others) in line with deadlines.
2. Payroll, Invoicing & Financial Coordination
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Run weekly temporary payroll, ensuring all data is accurate and timesheets are approved prior to processing.
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Liaise with the Payroll and Finance teams to ensure payments are completed accurately and on schedule.
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Run weekly invoicing and self-billing cycles, reconciling approved timesheets with client billing schedules.
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Work with Accounts to upload and reconcile invoices and self-bills within Xero, ensuring financial data integrity.
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Manage inbox queries relating to invoices, copies and credit notes, escalating or assigning to the relevant Regions Manager for approval.
3. Systems, Zendesk & Inbox Management
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Oversee Zendesk as the company’s service desk system — ensuring all internal and external tickets are logged, categorised, prioritised and resolved within SLA.
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Maintain and improve Zendesk workflows, reports and user accountability.
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Manage central inboxes, ensuring all incoming enquiries are acknowledged, actioned and closed within agreed timescales.
4. Office & Administrative Management
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Manage confidential waste disposal,orders, stationery and general office facilities managementfor Keele HQ.
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Support onboarding and general office administration duties as required.
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Liaise with suppliers and service providers to ensure the office environment remains fully operational.
5. Job Board & Advertising Oversight
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Oversee job board accounts (Reed, CV-Library, Indeed, etc.), ensuring adverts are live, branded and relevant to current vacancies.
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Manage renewals, usage tracking and integration with tsr365.
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Work closely with Marketing and Talent Acquisition to maximise candidate attraction performance.
6. Continuous Improvement & Business Process Development
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Create, implement, assess and improve business plans, operational strategies and procedures to drive efficiency and consistency.
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Support technology adoption and process standardisation across all operational functions.
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Identify areas for automation or simplification to enhance service delivery.
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Contribute operational insight to board and performance reporting.
The ideal applicant will have:
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A strong understanding of compliance within a fast-paced temporary recruitment environment.
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Proven experience in recruitment operations, payroll coordination, or service delivery management.
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Excellent organisational, analytical and communication skills.
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High attention to detail and confidence managing high-volume operational workflows.
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Proficient in CRM/ATS systems (ideally tsr365 or equivalent), Excel and BI reporting tools.
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Experience using helpdesk/ticketing software (Zendesk preferred).
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Collaborative, proactive and calm under pressure characteristics— thrives in a dynamic, service-led environment.
Benefits of working with The Supply Regsister:
- 25 days annual leave plus public holidays. Extra 1 day annual leave each year (up to a maximum of 29 days)
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Private health care plan
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50% off Gym membership
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Annual awards
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Free onsite parking at the head office
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An extra day annual leave for your birthday every year
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Company pension