Delivery Success Manager

• Stakeholder Management: Act as the key point of contact for stakeholders at Multi-Academy Trusts across all regions. Develop and enhance partnerships with clients by building relationships with multiple key contacts at each Trust.  

• Service delivery: Attend regular service reviews with all clients ensuring that Key Performance Indicators (KPI’s) are met and make the necessary actions to navigate any challenges.  

• Quality: Continuously monitor candidate feedback across all Multi Academy Trusts ensuring that any concerns are identified and addressed in a timely and efficient manner.  

• Revenue maximisation: Play a key part in ensuring that revenue from all clients is maximised through regular service reviews, internal collaboration, supply chain management & continuous improvement. 

• Internal collaboration: Work with the Regions Manager & Regional Partnership Managers to ensure clients receive outstanding service and identify the need for additional resource where required.  

• MI Reporting: Use PowerBI to prepare and present monthly reports to all clients showing key metrics such as spend, fill rates & overall quality. 

• Continuous Improvement: Work closely with clients to ensure that key metrics such as fill rate and bank percentage continue to increase and contribute to overall revenue targets 

• Implementation: Work with the Sales Director to support through the onboarding and implementation phase for new clients. Act as an escalation point for the Trust from this point. 

• Contract Renewals: Play a key part in the renewal process with clients. Work alongside the Sales Director to navigate challenges and identify competition which may arise throughout this process.   

• Agency Relationship Management: Build and maintain strong relationships with a national network of recruitment agencies to ensure a consistent and reliable supply of qualified education professionals. 

• Performance Monitoring: Regularly assess the performance of recruitment agencies based on agreed key performance indicators (KPIs) and take necessary actions to address any issues or shortcomings. 

• Supply Chain Optimisation: Continuously review and improve the efficiency and effectiveness of the supply chain process, ensuring timely and high-quality placements to meet client demands. 

• Vendor Negotiations: Negotiate terms, pricing, and service level agreements with recruitment agencies, ensuring a fair and competitive arrangement that aligns with the organisation’s goals. 

• Market Research: Stay informed about industry trends, competitor practices, and market dynamics to develop innovative talent acquisition and retention strategies. 

• Data Analysis: Analyse recruitment data and trends to identify areas for improvement, enhance decision-making, and drive data-driven strategies. 

• Reporting: Prepare regular reports on supply chain performance, agency utilisation, and other key metrics to provide insights to senior management. 

• Collaborative Coordination: Work closely with internal stakeholders, such as the regional managers & partnership teams to understand gaps and challenges with current supply chains. 

• Training and Development: Provide training and guidance to recruitment agencies to enhance their understanding of client needs and expectations, ensuring a streamlined and high-quality recruitment process. 

• At least 5 years experience in the education recruitment industry  

• Proven experience in Agency Supply Chain Management, preferably within the education sector or recruitment industry. 

• Demonstrated track record of building and managing successful relationships with stakeholders  

• Strong negotiation and communication skills, with the ability to influence and collaborate effectively with diverse stakeholders. 

• In-depth knowledge of recruitment best practices, compliance requirements, and industry trends. 

• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making. 

• Highly organised and detail-oriented, able to manage multiple priorities and meet tight deadlines. 

• Familiarity with recruitment management systems and analytic tools such as PowerBI. 

• Ability to thrive in a fast-paced and dynamic environment with a proactive and adaptable mindset. 

• Strong leadership qualities, including motivating and inspiring teams towards achieving common objectives. 

• Passion for education and a commitment to delivering high-quality staffing solutions. 

In return, The Supply Register can offer:

• A generous basic salary
• Hybrid working
• Private healthcare plan
• Twenty-five days plus birthday and public holidays per year (Increasing by 1 day each year to 29 days)
• A team who celebrate achievements 
• Opportunities to progress up our career ladder
• Pension Scheme