Welcome to our FAQ section for Agency Partners

Welcome to our Frequently Asked Questions (FAQ) page. Here you’ll find clear answers to common questions about our services, processes, and policies.

We’ve designed this section to help you quickly find the information you need, with a section for Prospective Agency Partners, the preferred supplier process and for those agencies currently working with The Supply Register. If you can’t find your answer here, please feel free to contact us. 

For Prospective Agency Partners

New agencies looking to partner with The Supply Register may have a number of questions about how it works. We have answered some of the most commonly asked questions below.

If you require further information please get in touch with the team, call 0330 236 9244 or email suppliers@supplyregister.uk.

The Supply Register is the sector’s leading education recruitment managed service provider, working with over 1000 education locations every day. This extensive experience enables us to successfully fill thousands of vacancies each year. It’s a great opportunity to expand your business by supplying your services our Multi-Academy Trusts, schools and colleges across the UK. Other benefits include;

  • Free to join – there are no fees, ongoing charges or annual licensing costs to get on the panel
  • Streamlined Admin – our bespoke portal tsr365 removes the need for paper based timesheets
  • Regular Payment Terms –  all supplying agencies benefit from 25-day payment terms
  • Increased volumes – our Agency Partners enjoy access to high volumes of jobs in return for standardised rates by being on a smaller preferred agency panel.
  • Multiple locations –  you will gain access to all of our multi-academy trusts, meaning you will have exposure to multiple sights across the UK.

Our mission is to become the sector’s most trusted education recruitment provider — and we invite you to be part of that journey.

The Supply Register  source work for Primary and Secondary Multi Academy Trusts, Further Education establishments and SEND Schools for; fully qualified teachers, early career teachers (ECTs), final-year teaching students, lecturers, qualified and/or experienced teaching assistants, Learning Support Assistants, SEND Teachers / support workers, nursery nurses, Further Education lecturers, Further Education Tutors,  instructors and overseas trained teachers with UK comparable qualifications. We also recruit for Senior Management Team (SLT) including headteachers, deputy heads and SENCO.

We also source work for school support staff such as cleaners, administrators, chefs and clerical assistants.

We are proud of our growing list of high-quality Agency Partners, who each play a vital role in ensuring no classroom is left without a teacher. We believe in strong and long-lasting relationships, and over the years we have created a culture where agency partners have a real opportunity to succeed. When you start working with us as part of our Preferred Agency panel, we’ll want to understand your business including the depth and range of the services you offer.

We expect strong communication, high-quality candidates, reliability and timely responses in line with all agreed service level commitments.

As a Preferred Agency Partner, your success will be assessed on the calibre and impact of the staff you provide, not on the number of roles you can fulfil. Our focus is quality over volume.

The Supply Register is committed to excellence in every aspect of our service to ensure that, ultimately, we support improved outcomes for children’s education.

The vacancy is submitted by the school through our bespoke tsr365 portal or by contacting our Partnership Team. If our staff bank cannot fulfil the booking the preferred supplier list of agencies are invited to submit suitable candidates.

The schools hiring manager will review the shortlist and approve the most suitable candidate. On completion of the assignment the agency submits a timesheet and the Supply Register issues the self-bill invoice. Payment arrives 25 days after issue.

The Preferred Supplier Process

We follow a process for all suppliers, from how a vacancy is released to the compliance requirements needed for supply staff. Please take a look at the commonly asked questions about these processes. 

The Vacancy is submitted by the school through our bespoke tsr365 portal or by contacting the partnership team. If our bank of staff cannot fulfil the booking, the vacancy is cascaded to all agencies on the preferred supplier list. Agencies are invited to submit possible candidates.

The hiring manager reviews the submitted shortlist and approves the most suitable candidate. On completion of the assignment the agency submits a timesheet and the Supply Register issues the self-bill invoice via tsr365. Following approval, payment will arrive with the agency 25 days after issue.

As part of our partnership expectation, all Agency Partners must maintain the highest standards of compliance and safeguarding when supplying staff to schools by ensuring they follow processes set out by KCSIE (Keeping Children Safe in Educucation) and their accreditation.

Our own rigorous recruitment process, supported by APSCo+ Compliance accreditation, ensures schools and colleges receive high-quality, fully vetted candidates with complete peace of mind.

A full list of required documents is outlined in the compliance requirements for agency supply staff document provided to agencies when they join our supplier network. These must be uploaded onto our portal, tsr365 prior to placement.

To ensure consistency and adherence to statutory guidelines, the following checks and documentation must be complete, uploaded to tsr365 and verified for all candidates prior to placement;

  • Enhanced DBS with Children’s barred list
  • Verified right to work
  • Two references (including most recent employer) covering a minimum two-year periods – all gaps of 3 months + to be explored and verified
  • Qualification and identity verification
  • Childcare disqualification declaration
  • Safeguarding and Prevent training.

A full list of requirements is outlined in the ‘compliance requirements for agency staff’ letter, which is issued to all our agency partners.

To ensure compliance within our managed service, all communication and vacancy fulfilment must go through tsr365 or The Supply Register Partnership Management Team.

Direct outreach, speculative calls, CV submissions, marketing emails or invoicing is not permitted. Our clients have chosen to streamline recruitment and reduce unsolicited contact. Respecting this process protects your reputation, maintains consistency and supports a successful partnership.

For Agency Partners currently working with The Supply Register

We have identified a number of questions that are commonly asked by our incumbant agencies. Please take a look and see if your question is answered here. 

If not, please get in touch with the Regional Partnership Team or call 0330 236 9244

You can access the tsr365 portal using the login details that will be provided to you via email. Once you receive your credentials, simply go to the portal URL, enter your username and password, and follow any on-screen instructions to get started.

If you have not received your login details within a reasonable timeframe, or if you experience any issues accessing your account, please contact the support team at support@supplyregister.uk for assistance or raise a ticket here.

No, The Supply Register operates exclusively on a self-billing system. This means that all invoices are created and issued by the system based on approved timesheets. Individual invoice submission is not required, which helps streamline the payment process and ensures accuracy.

The Supply Register works on a self-bill invoice process for all supply chain Agency Partners. Once timesheets are approved, invoices are generated and processed no later than 3pm on a Tuesday.

Self-bill invoices are generated on a weekly basis. The process begins after all relevant timesheets have been reviewed and approved. This ensures that all hours worked are accurately recorded and reflected in the invoice.

Through our portal tsr365 you will be able to access all your generated invoices, see those awaiting approval and those which are approved. tsr365 will also enable you to access to a weekly report filtered by date and client. Invoices are paid 25 days from date of invoice. Please ensure that VAT details are accurate and finance contact details are correct. For any invoice queries email accounts@supplyregister.uk

If a candidate becomes unavailable for a role, it is important to inform your Regional Partnership contact immediately. They will be able to contact the school and will advise on next steps, which may include sourcing alternative candidates or adjusting the schedule.

Prompt communication helps minimise disruption and ensures that the vacancy can still be filled efficiently.

If a candidate wants to increase or decrease their hours, it is important to contact your Regional Partnership team to discuss a plan.

Communication is a key driver in ensuring that all parties are happy.

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